Google vs China: Lessons in good corporate communication

Right when I am in the middle of Googled by Ken Auletta and, fresh after reading how companies in China are improvising, expanding and acquiring to make the country a manufacturing super-hub, comes the Google China standoff. What better time? The first thought that comes to mind about this story is that it is unique. A company versus a government? There maybe a few cases involving Russia and Venezuela but, initiated publicly by the company? None that I can think of. Though a lot of my friends have mentioned that Google has a small share of the search market in China and has nothing to lose, I personally believe that the potential of lost business is huge considering that Google is now also entering the phone business. What is most interesting is how Google has garnered headlines and moral support all around. An example of really great corporate communication. Of course the real ramifications are even bigger if you realize that with the kind of data Google has about each one of us - our inboxes, preferences, blogs, read lists and what not - one wrong step could have been a disaster.

This post on google's blog explains the Google's new approach to China is amazingly well written. David Drummond, company Corporate Development and Chief Legal officer explains that the company faced a security breach and its intellectual property was stolen. That is nothing new for IT companies. They face these kinds of attempts regularly. The next few paragraphs take the story to completely different level. According to the post many other IT companies and inboxes of human rights activists were targeted. Google suddenly seems to be taking a stand on behalf of other companies and also supporting human rights. A security breach is successfully converted into an opportunity for moral high ground. China's bad reputation makes things easier. Grade B+

Secondly, Google takes special care to assure us that no information was hacked except for two accounts to ensure that you and I who use Gmail everyday don't feel unsafe while logging in into our inboxes next time. The company safeguards itself by mentioning that accounts of those supporting human rights activists in China might have been regularly accessed through malware. Yesterday evening when I logged in to my inbox, I also noticed that a red label on the top right hand corner. It explained my mail had reached me via the secure 'https' protocol. Grade B+ with a positive inclination

The last paragraph then establishes Google as reasonable and all for the good cause. No wonder the Wall Street Journal reporter links it with Google's motto of Do No Evil. The company is willing to discuss and negotiate with the Chinese government. It is no longer willing to censor search results at http://www.google.cn/. What could have been a privacy debacle for Google has been converted to a battle in support for privacy and human rights. Grade A.

What do you think about Google's handling of the situation?

Credit Bubble in a Slum ?

Far away from the credit boom of USA from 2004 - 2007, both in distance and in time.

A front page article in the Wall Street Journal states that the micro-finance push maybe creating a credit bubble in India. What started as a social initiative, caught the eyes of investors due to higher returns. Micro-finance loans have interest loans to the tune of 24% - 39% and are generally given to women (more than 90%) who are supposed to be better repayers. Apparently the RBI (Reserve Bank of India) does not regulate interest rates in this market except for advising organizations not to charge too high rates.

Today the number of lenders offering micro-finance has jumped almost 400% from 50 in 2004 to more than 200 in 2008. NBFC (Non Banking Financial Companies) have entered the fray. The loaned amount has grown from less than 0.5 million to 2.4 million. As a result, atleast in some towns and villages there are too many lenders are chasing few good borrowers and - funds loaned for starting business are being used to buy TVs or spent on marriages. Apparently in some over-crowded markets - lending practices are lax; it is often difficult for lenders to cross-check with each other or to verify the utlisation of funds. I just hope the stories of Ramanagram are not being repreated across the country.

This is not to the say that the credit needs to Rural India are being met. Rural Indian economy has very few sources of funds and an even lesser understanding of financial products. I know this by virtue spending an year scaling my organization's distribution beyond metros. It will be really unfortunate if poor lending practices deprive the region and the people their chance for development.

The article published on August 13, 2009 written by Ketaki Gokhale is titled - A Global Surge in Tiny Loans Spurs Credit Bubble in a Slum. You can read it at the WSJ website, but a subscription is needed

The Talibanization of Pakistan - II

The concluding part of the the my article at desiclub.com explores the consequences of a talibanised state and the future of the country. Read it here

Indian winner at Spelling Bee: A story without a happy ending

Last week, in a repeat of last year a child of Indian origin won the Spelling Bee, a contest among American school going children, yet again. Infact of the 11 children who made to the final, 8 were of Asian origin, of which definitely 6 and probably 7 were Indian.

Its easy to be tempted and say Indians or Asians are a smarter race and overlook the logical and more rational conclusion that most Indian & Asian children generally end up working far harder than their counterparts. Read my article Indian winner at Spelling Bee : A story without a happy ending published on a website for South East Asians

The Talibanization of Pakistan-I

Read my take on the past and the present of the Talibanization of Pakistan published here. The next article in this series will explore what future may mean for the country.

Book Update : Gone with the Wind (Margaret Mitchell). I had always wanted to read this one. A wonderfully written love story against the backdrop of the old south, the Civil War and the abolition of slavery. A tale of survival and determination. The perspective is slightly tainted, through the eyes of rich white landlords. Nevertheless, it does capture the pain and hardships war caused in the Southern states of America. Having read it my only regret is why didn't I read it earlier. Imminently inspiring & re-readable over and over again.

Are Sri Lankan Tamilians children of a lesser God Pakistanis?

Maybe they are. Sri Lankan Tamilians are children of a lesser God because their country does not share a border with Afganistan. The discrimination and the quiet are horrifying. UN wants greater aid for Pakistan's refugees where the military offtensive against the Taliban is less than a few week old and it ignores what has been happening in Sri Lanka for months now. Thousands, probably millions of civilians trapped in a narrow belt which the government has been shelling to oust the rebels. The Lankan government has banned international media while an unabated genocide continues. The best UN could do there was to express a sentinent over the high number of civilians killed. As if offering speeches over the matter will solve the problem. Countries like UK and Norway seem to have done better than the UN.

Though I am for humanitarian relief whereever there be a need, why such discrimination against Sri Lankans ? And why are Pakistani refugees get a better treatment ? Isn't it a reflection of the motivation of the money that the agency is giving out ?

The coverage : Sri Lanka warned on 'war crimes'
UN calls for massive Pakistani aid